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ABOUT THE EXAM:
Candidates should possess broad knowledge of customizing Salesforce, regularly configuring the platform, managing users, and looking for ways to get even more out of its features and capabilities.
About the Salesforce Administrator Exam and Program
The Salesforce Administrator credential is designed for individuals who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities. The exam covers the breadth of applications, the features and functions available to an end user, and the configuration and management options available to an administrator across the Sales, Service, and Collaboration Clouds.
There are two certifications within the Salesforce Certified Administrator program. The first is the Salesforce Certified Administrator credential, which focuses on the features and functionality used to maintain a Salesforce implementation.
The second certification in the program is the Salesforce Certified Advanced Administrator. This credential is targeted toward the Salesforce Certified Administrator who has mastered Salesforce configuration maintenance, can demonstrate an understanding of administration best practices, and is able to use the advanced features and functionality to solve a variety of business problems.
Audience Description: Salesforce Certified Administrator
Salesforce Certified Administrator candidates should have a general knowledge of the features available to end users and the configuration options available to a Salesforce Administrator. Candidates should be able to maintain a Salesforce organization, respond to common business requirements, and perform administrative functions using current Salesforce features.
Additionally, candidates should have 6 or more months of experience as a Salesforce Administrator and should be able to successfully perform the tasks outlined in the exam objectives section of this guide.
Purpose of This Exam Guide
This exam guide is designed to help you evaluate if you are ready to successfully complete the Salesforce Administrator exam. This guide provides information about the target audience for the Salesforce Administrator exam, the recommended training and documentation, and a complete list of exam objectives—all with the intent of helping you achieve a passing score. We highly recommend a combination of on-the-job experience, course attendance, and self-study to maximize your chances of passing the exam.
About the Exam
Read on for details about the Salesforce Administrator exam.
- Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
- Time allotted to complete the exam: 105 minutes
- Passing score: 65%
- Registration fee: US$200 plus applicable taxes as required per local law
- Retake fee: $100 plus applicable taxes as required per local law
- Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
- References: No hard-copy or online materials may be referenced during the exam.
- Prerequisite: None required; course attendance highly recommended
Recommended Training and References
We recommend a combination of hands-on experience, training course completion, Trailhead trails, and self-study in the areas listed in the Exam Outline section of this guide.
The self-study materials recommended for this exam include:
- Trailmix: Prepare for Your Salesforce Administrator Credential
- Trail: Study for the Administrator Certification Exam
- Practice Test: Administrator Practice Test
- Superbadge: Lightning Experience Reports & Dashboards Specialist
- Superbadge: Business Administration Specialist
- Superbadge: Security Specialist
To continue developing your Salesforce skill set, visit Trailhead Academy to enroll in expert-led courses.
The courses recommended for this exam include:
- Prepare for your Administrator Certification Exam (CRT101)
- Essentials for New Lightning Experience Administrators (ADX201)
To review online Documentation, Tip Sheets, and User Guides, search for the topics listed in the Exam Outline section of this guide and study the information related to those topics. Documentation, Tip Sheets, and User Guides can also be accessed through Salesforce Help.
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Have a great day ahead!
Thanks & regards
Nagarjuna
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