Overview
Who should take this course?
This course is designed for anyone who is actively preparing to earn their Administrator credential. Students should have at least six months of experience administering Salesforce and feel comfortable with all concepts covered in the Salesforce Certified Administrator Exam Guide.
Please note: This course includes a voucher for the Salesforce Administrator certification exam.
When you complete this course, you will be able to:
- Recall exam objectives.
- Discuss product features and functionality covered on the exam.
- Assess your exam readiness by answering practice questions.
Lessons and Topics
Configuration and Setup
- Assign Company Settings
- Configure and Manage Users
- Adjust Security Controls
Object Manager and Lightning App Builder
- Recognize Object Architecture and Relationships
- Customize the App
Sales, Marketing, Service, and Support Applications
- Conduct Campaign Management
- Assess Sales Productivity
- Automate Case Management
Productivity and Collaboration
- Describe Productivity and Collaboration Tools
Data and Analytics Management
- Harness Data Management Tools
- Build Reports and Dashboards
Workflow and Process Automation
- Define Workflow
- Understand Salesforce Flow
- Follow Approval Processes
Practice Exam