"I am in Customize an Org to Support a New Business Unit - Modify Your Data Model. I am trying to complete "Create Record Types" #14 but when I choose the support process it is supposed to give me the option for "billing" but it only has "Product Support". This is keeping me from completing this section. Please Assist."
Hi @Kartez Jackson ,
I thought I had the same problem with Billing, It was only when I went back to "Support Processes" under the quick find, I had not added Billing. So I added it, and then had to go to the object case and record type and adjust the Billing in there from Product support to billing.
I had the same issue, you probably forgot to complete bullet point number 7 under "Create a Support Process", if you don't create the support process for "billing" it won't show up in the drop-off list. It's an easy fix.
Go back and add the support process, then you can go back to the record type, click edit and then select billing.
https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A8RkkSAF
