#Pardot B2b Marketing Automation48 personnes en discutent

Hi, 

We are in the process of cleaning up some Pardot/SF data and it prompted some questions. We have stayed on top of cleaning up hard bounces after each of our email sends. But for some reason when we pulled a report of bounces, the list includes 1000+ contacts. Is there a way that we can see these undeliverable contacts and the reason for the undeliverability? Basically we want to be able to see/pull a report of everyone that has this error on their email. Is this possible?  

Hi! My org recently updated our Pardot-Wistia connector to the new version of the connector which creates external activities for every video. This new version of the connector breaks the native scoring features Pardot used to have for video played/watched 75%+. Anyone out there design a solution for scoring with this new connector? We have dozens of videos and creating automation rules specific to the name of each video seems inefficient but the only option with external activities - I haven't worked with external activities much and the documentation seems to point towards needing to work with Apex and the API to accomplish anything with them? 

Has anyone successfully validated a subdomain? Salesforce documentation says both a CNAME and TXT record validation are required. However when attempting to add these, we see that both can NOT exist on the same subdomain.

Hello Team,

We are experiencing an issue in our Pardot environment where bot clicks are automatically clicking links in our email templates. This is impacting our click-through rates, engagement metrics, and Engagement Studio reporting.

As a result, we are unable to accurately measure genuine recipient engagement.

Could you please investigate this issue and advise on any available solutions or settings to help identify and filter bot-generated clicks?

We would appreciate your assistance as soon as possible.

Thank you. 

Could someone assist on finding what this button is used for "Send to Account Engagement (Managed)", it's on the contact details page.

I am trying to extract HTML content from multiple Pardot (Marketing Cloud Account Engagement) email templates in bulk.

I reviewed the Pardot Email Template API documentation, but it appears there are limitations when retrieving HTML-related fields through the GET endpoints. My goal is to avoid manually opening each template and copying the HTML content one by one.

Could you please clarify:

1. Is there a supported way to retrieve the HTML content for multiple email templates in a single process (bulk extraction)?
2. Which API endpoint or approach is recommended for extracting HTML content from multiple templates at once?
3. Are there any alternative APIs, exports, Salesforce objects, or reporting methods that provide access to the full HTML content?
4. If the Email Template API has limitations on HTML fields, what is the best practice for exporting this data into Excel or CSV format for reporting and analysis?
5. Has anyone implemented an automated solution to extract HTML from all Pardot email templates without making individual requests for each template?

I am looking for the most efficient and scalable approach to export HTML content from a large number of Pardot email templates rather than manually copying each template's HTML.    @* MC Account Engagement (fka Pardot) * 

Hi! My org recently updated our Pardot-Wistia connector to the new version of the connector which creates external activities for every video watched + new custom fields. This new version of the connector breaks the native scoring features Pardot used to have for video played/watched 75%+. Anyone out there design a solution for scoring with this new connector? We have dozens of videos and creating automation rules specific to the name of each video seems inefficient. I'm considering an engagement studio but taking up one of our recurring enrollment engagement studios also seems inefficient. Wish this feature could have been preserved in the new integration! 

We use MCAE and want to be able to report on Contacts who have received, opened, or clicked our emails, and details from their Contact record. For example, a report on our Monthly Newsletter email, and how many people clicked it, and of those people, who are volunteers (based on Total Volunteer Hours field), who are donors (based on Total Gifts field), etc. Is there a way to do that within Salesforce or MCAE?

Hello everyone,  

In cases we email our customer base with the CTA to signup a form with their information, we often do not want to overwrite the legally sufficient customer data such as company name. How can we stop sync or update for specific forms? We do not want to create different custom fields for already existing fields such as first name, address and company for example, that makes the export files too big. 

What could be a good solution? Using microsoft forms does not capture the activity.  

Are there any settings per form what could be used?

Hi Everyone,

I wanted to check if anyone has come across bot clicks or spam filter clicks in Account Engagement (Pardot).

In our org, we are noticing clicks happening immediately after sending emails, and it appears these might be generated by bots or spam/security filters rather than actual prospects.

The issue is that these clicks are impacting prospect scores and also triggering automations unexpectedly.

Has anyone faced a similar issue? If yes, could you please share how you handled or minimized this behavior?

Any suggestions or best practices would be really helpful. Thanks in advance!