#Online Exams9 personnes en discutent

Hi everyone! 

For past three weeks I had troubles with scheduling and paying for Salesforce exam. 

First, I tried to schedule exam and my payment failed, tried to use another card, it failed again. After this strike Pearson blocked my account. 

It took me a whole week to unlock it with a help of Salesforce Support.  

Once unlocked, I noticed that I am still unable to pay (I contacted my bank, they say there was no payment request, card has money on it and I never had any troubles with paying using this card). 

The only message once payment failed I get is 

"Uh oh! We're unable to process your payment. Please call your card issuer for further details".

Salesforce Support suggested me buying voucher and paying for exam using voucher.  

Frankly, here I faced another problem of not being able to reach the site where I can buy vouchers:

Cleared cache, cookies, tried from anonymous window.  

Tried using Visa and Mastercard. 

Not using any VPN. 

Tried using VPN. 

Nothing. 

Contacting Pearson support unfortunately is not quite pleasant experience.  

Moreover, to talk to their support I have to use paid phone line, which makes it even more 

ridiculous: I have to pay them to help me pay for the exam.  

I still have Salesforce Support ticket open, but it takes them a while to reply and all the advices I am getting are: reload, clear cache, use anonymous window... This does not help.  

I am really tired and will appreciate any kind of help.  

Thank You. 

#Certifications  #Trailhead  #PearsonVUE  #Online Exams  #Salesforce Developer  #Trailhead Support  #Support Ticket

Hi Trailblazer Community, 

I’m having an issue with the system test for my Salesforce certification exam. Every time I try to run it, I receive the following message:

“You are not logged in.”

I’m accessing the system test using the

• Using a different browser
• Using a different computer
• Opening the link again directly from the exam email
• Repeating the login/system test process several times

Unfortunately, I keep getting the same “You are not logged in”

error. 

To clarify,

. 

I’ve also read several posts on Reddit from people who experienced a similar issue. Some said that despite the system test failing, everything worked correctly on the day of the exam, while others reported that they still had login/access problems when it was time to take the exam.

That uncertainty is what concerns me. 

Has anyone experienced this specific “You are not logged in” error during the system test recently? Did the exam-day check-in work correctly?

And, if anyone from Salesforce can confirm: if the system test cannot detect that I’m logged in now, is there any risk that the same issue will prevent me from checking in or launching my scheduled exam? 

Thanks in advance for any help!