We recently switched our NPSP org to Google Geocoding for address verification from the Cicero NPSP connector (RIP). It has mostly worked as expected, but I noticed that we've received a handful of
"REQUEST_DENIED: indicates that your request was denied." errors since we switched over a week ago (see below):All of the addresses that were rejected include the # (number symbol/pound sign) character, which is a pretty common shorthand for unit/apt number. I tested and confirmed that removing the # character fixes the issue.
Has anyone else come across this issue? If yes, what workarounds/solutions were used? #NPSP #Address Verification Errors #Google #Cicero
I also came across this issue - but I didn't come up with a solution - just letting you know you're not alone. If you switch the # symbol with things like "Unit" or "Ste" or "Apt," it can verify the record. Thinking about it now, I would think a before-save flow (so it happens before the verification takes place, I think) that replaces the "#" with "Unit" (or some word like that) might work.