Skip to main content
Sujets#AskAnMCExpert

#AskAnMCExpert0 personne en discute

Posez une question…
Florencia Sandler a posé une question dans * Marketing Cloud Engagement *
14 févr. 2024, 21:14
How SMS subscriptions are managed in marketing cloud when contacts come from sales cloud?

We have made the connection between Sales Cloud and Marketing Cloud and we want to send SMS to contacts.

Do I have to do some configuration in sales to be able to send them SMS?

 

Thanks!

#Marketing Cloud  #AskAnMCExpert

2 réponses
  1. Mykhailo Lasiichuk (radicant)
    15 févr. 2024, 15:02

    Hello @Florencia Sandler,

     

    Contacts are added to the MobileConnect when they are subscribed to a keyword. Make sure the Opt-out and Opt-in keywords are set up (note that if you use from name in MobileConnect, the STOP keyword may not work, requiring a custom opt-out process). 

    Once the configuration is complete, you can create SMS messages and proceed with sending for example using journey builder and subscribe contacts to the keyword at the send out time (make sure you have their consent to do so if it is a promotional SMS). 

     

    If you need to trigger SMS from Sales Cloud, consider using campaigns and Journey Builder with salesforce entry source which allows you inject contacts in the journey once they added to campaign.

Rédiger une réponse...
0/9000
Lizzy Roberts (Senior Manager, Nonprofit Community chez Salesforce.org) a publié du contenu dans Education Hub
3 avr. 2020, 12:27

Introducing Ask an Expert: Live Q&A with Salesforce.org Customer Success

 

Next week, we’re introducing a new way for you to get answers fast: the Ask an Expert program. Ask an Expert is your chance to connect directly with the Customer Success team at Salesforce.org for quick how-to or adoption questions.

 

Here’s how it works:

  1. Join a call: Use the registration links below to sign up for an Ask an Expert call.
  2. Post your question: Before or during the call, post your question in Chatter in the Power of Us Hub using the topics, #AskAnEduExpert or #AskAnMCExpert (depending on which session you're attending)
  3. Get answers fast: Our Salesforce Experts will answer your question live (spoken)!

 

Register for Upcoming Ask an Expert Sessions:

 

Want more help from the Salesforce.org community?

Register for Ask an Education Expert:

2 commentaires
Rédiger un commentaire...
0/9000
Justin Zucker (Technical Architect - Capgemini AMERICAS chez Capgemini) a publié du contenu dans Marketing Cloud Connect
29 avr. 2020, 21:36

Does anyone know if there is a way to read Salesforce Lead/Contact mappings within the SFMC profile center with an API call? I'm able to pull all of the profile attributes by describing the subscriber object, however the mapping to Salesforce is not part of the ExtendedProperties data set. Is this something available in REST? The use case is for a custom profile center. #Marketing Cloud #AskAnMCExpert  

3 commentaires
  1. Shashi Prasad (HCL Tech)
    23 sept. 2022, 23:39

    Use enterprise attribute joining subscribers data view to get the profile attributes.

    If you want to serialise the profile attributes use contact api .

Rédiger un commentaire...
0/9000
Justin Zucker (Senior Systems Analyst chez Publix Super Markets, Inc) a publié du contenu dans * Marketing Cloud Engagement *
28 sept. 2020, 14:06

#AskAnMCExpert AMPscript question: I'm trying to do a data extension insert and then immediately retrieve the CustomObjecKey from that row. If I try to do that within the same page, it returns the following error:

 

{"message":"Failed to convert parameter value from a Guid to a String.","description":"System.InvalidCastException: Failed to convert parameter value from a Guid to a String. - from Jint --> \r\n\r\n --- inner exception 1---\r\n\r\nSystem.InvalidCastException: Object must implement IConvertible. - from mscorlib\r\n\r\n\r\n\r\n"} 

 

My current workaround is to redirect to another page to do the lookup. Is there a way to retrieve the CustomObjectKey of an inserted row after execution on the same page?

1 commentaire
Rédiger un commentaire...
0/9000
Megan Ollinger (Manager, Success Products Marketing chez Salesforce.org)
22 avr. 2020, 12:54
How do I ask a question on this topic? Click on the "Feed" tab!

1. Navigate to the #Ask An MC Expert​ topic landing page

2. Click on the "Feed" tab, type your question and click share!

3. We'll add your questions to the queue and answer in the order that they come in.

4. When we get to your question, we'll unmute you!

Rédiger une réponse...
0/9000
Montserrat Verdugo a publié du contenu dans * Marketing Cloud Engagement *
14 avr. 2020, 11:14

Hi there,

 

Does anyone have really cool examples of using Cloudpages that you wouldn't mind sharing? I am trying to see how interactive these pages can be and how much of the HTML5 elements can these have. 

2 commentaires
  1. Montserrat Verdugo
    14 avr. 2020, 12:53
    Hi Jordan, I am looking for visuals not code necessarily as I am helping some departments in my company to consider the possibilities of using CP. They have some ideas in mind and it looks very much like cool HTML5 so given my experience with very static looking CP, I was hoping someone would share some of their best pages to get an idea of the possibilities.
Rédiger un commentaire...
0/9000
Lizzy Roberts (Senior Manager, Nonprofit Community chez Salesforce.org) a publié du contenu dans Nonprofit Hub
3 avr. 2020, 12:24

Introducing Ask an Expert: Live Q&A with Salesforce.org Customer Success

 

Next week, we’re introducing a new way for you to get answers fast: the Ask an Expert program. Ask an Expert is your chance to connect directly with the Customer Success team at Salesforce.org for quick how-to or adoption questions.

 

Here’s how it works:

  1. Join a call: Use the registration links below to sign up for an Ask an Expert call.
  2. Post your question: Before or during the call, post your question in Chatter in the Power of Us Hub using the topics #AskANonprofitExpert, #AskAnEduExpert or #AskAnMCExpert (depending on which session you're attending)
  3. Get answers fast: Our Salesforce Experts will answer your question live (spoken)!

 

Register for Upcoming Ask an Expert Sessions:

 

Want more help from the Salesforce.org community?

Register for Ask a Nonprofit Expert

1 commentaire
Rédiger un commentaire...
0/9000
Lizzy Roberts (Senior Manager, Nonprofit Community chez Salesforce.org)
2 avr. 2020, 15:29

Introducing Ask an Expert: Live Q&A with Salesforce.org Customer Success

 

Next week, we’re introducing a new way for you to get answers fast: the Ask an Expert program. Ask an Expert is your chance to connect directly with the Customer Success team at Salesforce.org for quick how-to or adoption questions.

 

Here’s how it works:

  1. Join a call: Use the registration links below to sign up for an Ask an Expert call.
  2. Post your question: Before or during the call, post your question in Chatter in the Power of Us Hub using the topics #Ask A Nonprofit Expert​, #Ask An Edu Expert​ or #Ask An MC Expert​ (depending on which session you're attending)
  3. Get answers fast: Our Salesforce Experts will answer your question live (spoken)!

 

Register for Upcoming Ask an Expert Sessions:

 

Want more help from the Salesforce.org community?

  • Our awesome community hosts customer-led Office Hours twice per month! Check out the @Hub Office Hours​ group for more information. 

 

@Community Events​ 

@Anne Young​ @Megan Ollinger​ 

7 commentaires
Rédiger un commentaire...
0/9000