Certification Exam Resources

FREE Exam Retakes for Trailblazers!

Salesforce Certification and Pearson VUE are offering a free retake promotion for partners and customers. 

How it works:

• Complete a certification exam between Sep 29 – Nov 17, 2026.
• If you don't pass, get one free retake between Jan 4 – Apr 7, 2027.* Retakes can't be scheduled before then. 

3 steps:

1. Opt in to the promotion.
2. Schedule and pay for your exam via Trailhead Academy (Sep 29 – Nov 17), using the promo code from your opt-in email at checkout.
3. If needed, return to Trailhead Academy to schedule your free retake (Jan 4 – Apr 7, 2027) — no new code needed.

*Applies only to exams scheduled/paid/taken in the promo window. Excludes Technical Architect and Accredited Professional exams; Foundations exams already have free retakes.

Full details: Salesforce Certification Exam Retake Promotion (2026/2027)

Questions? Reply below.

Free Exam Retake Promotion is Here!

We're excited to share that the Salesforce Certification team has teamed up with Pearson to bring you a free exam retake promotion.

How it works:

• Schedule, purchase, and complete your certification exam between September 29 – November 17, 2026
• If you don't pass on your first attempt, you may be eligible for one free retake between January 4 – April 7, 2027.* This offer is strictly limited to one free retake per candidate; if a candidate does not pass on their second attempt, they are not eligible for additional free retakes. Note: Free retakes absolutely cannot be scheduled or taken before January 4, 2027.

This is a great opportunity to go for that cert you've been eyeing, knowing you've got a safety net if it doesn't go your way the first time.

Check out the full details, eligibility requirements, and how to opt in here: Salesforce Certification Exam Retake Promotion (2026/2027).

Good luck, and happy studying! 

*This offer excludes the Salesforce Certified Technical Architect certification and Accredited Professional exams. Terms and conditions apply. Foundations exams already offer free retakes by default and are excluded from this promotion.

Heads Up: Public Sector Accredited Professional Is Becoming a Salesforce Certification

Starting October 27, 2026, the Salesforce Accredited Agentforce 360 for Public Sector Professional credential will officially transition to a Salesforce Certification — becoming the Salesforce Certified Public Sector Solutions Consultant. Also, exam pricing will change (effective October 27): USD 150 (retakes USD 150) → USD 200 (retakes USD 100).

This move aligns the credential with Salesforce's globally recognized certification standards, reflecting the rigor and value of what you've already earned or are working toward.

What this means for you:

• If you're already credentialed: You'll be automatically migrated on October 27 — no retesting needed, and your original earn date will be preserved. You'll be classified as "at-risk annual" and will complete your first maintenance during the Winter '27 cycle, opening this December.
• If you're registered for the AP exam: Your registration will be canceled as of October 27. Please plan to re-register for the new Salesforce Certification exam (USD 200, retakes USD 100).
• If you recently attempted the exam: New exam guides and study materials will apply going forward — review these before re-registering.

We know change can raise questions, so we've put together resources to help you prepare:

• Updated exam guide 
• Salesforce Help Article on transition impacts 

Questions? Drop them below.

Hi Community, 

I’m having an issue with the system test for my Salesforce certification exam. Every time I try to run it, I receive the following message: 

I’m accessing the system test using the link and code that were sent to me by email a few days before the exam, so I believe I’m following the correct process. 

So far, I’ve already tried: 

• Using a different browser
• Using a different computer
• Opening the link again directly from the exam email
• Repeating the login/system test process several times

Unfortunately, I keep getting the same “

” error. 

My main concern is that my exam is already scheduled, and I would like to know whether

, or whether the exam login works differently. 

Has anyone experienced the same issue? Is there anything else I should check or do before the exam? 

Thanks in advance for any help!