Hello Trailblazers,
I've recently run into a frustrating issue with Salesforce's mandatory Lightning Login Enrollment feature. I had signed up for this verification method and was able to log in successfully, but for the past couple of days, I haven't been able to log in. I keep getting the message:
"To log in, you need both a higher access level and identity verification method.
Contact your administrator to gain login access."
I'm not sure what's causing this. Please note that I've already tried clearing my browser cache and attempting to log in from a different browser, but with no luck. I was able to log in before using Salesforce Authenticator as my verification method. Now, every time I try to re-register on Salesforce Authenticator, I get the same message.
Has anyone faced a similar issue?
I've just "sorted" this issue with one of our users. The problem is that the new passkeys are not compatible with the lightning login. You need to disable this for the user:
If you lookup the Passkey/Security Key in the database it should show it's active in the slot above Lightning Login, but it's not, it's in a new space. You need to scroll all the way down to a "Built-in Authenticator" section.
If for whatever reason a user needs to login on a new device they will need to delete the passkey from their current device and you will need to remove this from their profile and then when they login they will need to use their authenticator app to setup a new passkey on the new machine. It's a nightmare.
