I sent Org Email verification to Salesforce users 2-3 months ago and the respondents were able to verify their email. However, I am following up with non-respondents this last week and none of them are able to complete the Org Email Address verification flow. I confirmed our Email Domain in SF and SF is successfully sending emails. Typical Steps to recreate:
- User receives verification email.
- User clicks to verify and the sender's email address (mine) displays as the default for username.
- The user overwrites my username, enters pw and submits, but the login screen refreshes to default my username.
The user is now caught in this cycle. Clearing browser cache or using Incognito has not helped. Any ideas as to why this may be happening? I appreciate any trouble shooting thoughts. Chuck
1 réponse
Hi, sorry for the inconvenience. If you don't receive a response here, we recommend reaching out to our support team for further assistance. You can do so by visiting https://help.salesforce.com/s/articleView?id=000393090&language=en_US&type=1
