Hi Tableau Community,
We are experiencing an issue with dashboard navigation in Tableau Cloud after upgrading to version 2026.3. Below are the details of the issue.
1. Workbook Details
- Our workbook contains four dashboards: Dashboard 1, Dashboard 2, Dashboard 3, Dashboard 4.
- Each dashboard has navigation buttons for all four dashboards.
- Users can click these buttons to navigate from one dashboard to another.
2. Issue
- Before the Tableau Cloud 2026.3 upgrade, all navigation buttons were working as expected.
- After the upgrade, clicking any navigation button causes a pop-up to appear and remain on the screen.
- The navigation does not complete, and the user cannot access the selected dashboard.
3. Observations
- The pop-up displays messages such as:
- Processing request
- Computing models
- Preparing results
- The pop-up continues spinning without completing the request.
- After approximately one hour, an error appears.
4. Questions
- Has anyone experienced a similar issue after upgrading to Tableau Cloud 2026.3?
- Could this be related to the recent Tableau Cloud upgrade?
- Are there any settings, known issues, or workarounds we should check to resolve this problem?
Any suggestions or guidance would be greatly appreciated.
Thank you!
#Tableau Cloud #Tableau Desktop & Web Authoring
Those messages (Processing request, Computing models, Preparing results) are the loading spinner for the dashboard you're going to, so the click on the button is most likely working. It's the target dashboard that never finishes, and an error after about an hour sounds like a query timing out somewhere.
To check that, open the dashboard the button goes to directly, from the workbook's list of views or its URL, without using the button. If it hangs the same way on its own, the buttons aren't the problem. That would also fit with Hideaki's simple test working fine.
If it hangs by itself, a performance recording will show what it's waiting for. A site admin has to allow it first (Settings, the workbook performance metrics option). Then add :record_performance=yes to the view URL (after a ? or an &, depending on whether the URL already has one) and load it. Once the view finishes or errors, click Performance in the toolbar. The recording lists each query with how long it took, so the slow one stands out.
Also, is any of this on a live connection through Tableau Bridge? If so, check the Bridge client is on a current version as well, since the site itself just got upgraded.
