In this challenge: https://trailhead.salesforce.com/content/learn/modules/omni-channel-lex/start-routing-omnichannel
I am supposed to get the case routed to myself through the queue.
The current playground (I got stuck here with an older playground, created a new one just in case, and got stuck just the same) doesn't match the original steps in this challenge. I have added myself to the queue, I have set up routing for this queue, and I have changed my status, but it still won't route to me through omnichannel.
Is there anything missing from the steps that we now need to set up manually for this challenge to work?
#Trailhead Challenges #Omni-Channel
There is a note at the top of the challenge instructions saying a service channel was automatically created. I noticed there wasn't, so I added it, but I had not added it to the Presence Status yet. So adding that immediately fixed my issue.
Thank you for all your help!
