I had Amazon connect Customer integration with salesforce dev sandbox and it worked fine. Then with the same instance I started the configuration to move everything to UAT. But the Sign In CPP after clicking on the phone utility icon; I am unable to loggedin or able to see the login popup.
1 réponse
Hi Aisha,
Since the same Amazon Connect instance works in your Dev Sandbox but the CCP login popup doesn't appear in UAT
, the issue is most likely related to the UAT configuration rather than the CTI Adapter itself.
Here are a few things to verify:
- Ensure the Salesforce UAT domain is added to the Approved Origins/Application Integration settings in your Amazon Connect instance.
- Verify that the Amazon Connect CCP URL configured in the Salesforce Contact Center matches your UAT environment.
- Confirm that the Open CTI Softphone Layout and Call Center are assigned correctly to your UAT users.
- Check that pop-ups are allowed for both the Salesforce and Amazon Connect domains, as browser settings can block the CCP login window.
- Verify that the Amazon Connect user has the appropriate security profile and permissions to access the CCP.
- Open the browser's Developer Tools (Console and Network tabs) and check for JavaScript errors, blocked requests, or CSP (Content Security Policy) violations.
- If you're using My Domain, ensure the UAT Salesforce domain has been added as an approved origin in Amazon Connect.
