I was trying to complete the Refine Your Prompt Template for Accurate Agent Replies trail and noticed that the Pre-Arrival Guest Welcome Prompt template is not available. Maybe I'm missing something, or maybe they updated the other trails but forgot to update this not sure. But can someone help me with this?
Hi @Akshay Pokle - I originally had the Pre-Arrival instructions, completed the challenge to Craft an Effective Prompt Template
but didn't realize that I was using the wrong org/playground until the following challenge.
I then created a new Developer org to proceed but could no longer find the instructions for the Pre-Arrival prompt template. Finally, I got it to appear by re-taking the (underlined) challenge. Pasting the instructions here, hope this helps!
Create a Prompt Template That Delivers a Warm, Personalized Pre-Arrival Message
Design a prompt template that generates custom welcome messages for upcoming resort guests. This message includes the check-in date and a happy birthday message (if applicable). Use available guest data to ensure the tone is welcoming and the content is relevant.
Prework
If you don’t already have your Einstein AI-enabled trial org open, scroll down to the Challenge section and click
Launch to open it.
- From Setup, in the Quick Find box, search for and select Einstein Setup
- Turn on Einstein by clicking the toggle.
- Create a prompt template:
- Prompt Template Type: Flex
- Prompt Template Name: Pre-Arrival Guest Welcome
- API Name: Pre_Arrival_Guest_Welcome
- Define sources:
- Name: Contact
- API Name: Contact
- Source Type: Object
- Object: Contact
- Draft the prompt template: You're a customer service representative responding to [Contact First Name], a guest at Coral Cloud Resort, ahead of their upcoming stay. Your goal is to deliver a personalized and friendly message that helps the guest feel welcomed, informed, and excited for their visit. Use the following trip booking details to craft a warm welcome message that includes resort highlights, helpful tips, and any activities they have booked in advance. Response Format: "Hi [Contact First Name], We’re so excited to welcome you to Coral Cloud Resort on [Check-in Date]! Your adventure is just around the corner. If you have any questions before check-in, just let us know. We’re here to make your stay unforgettable!"
- Replace placeholders with the following merge fields:
- Contact > FirstName
- Contact > Next Check-in Date
- Select the Prompt Template model: OpenAI GPT 4 Omni Mini
- Activate your Pre-Arrival Guest Welcome prompt template.
https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000bHCy80AG
