Fantastic webinar coming up on Jan-14th ... 

Building Trust in Generative AI: How Salesforce Ensures and Measures Accuracy

Through our own journey with Agentforce on Help (help.salesforce.com), we’ve developed a practical, repeatable framework to evaluate and continuously improve generative AI performance.

In this session, our Agentforce experts @Emily Dunn , @Maya Robles-Wong and @Cristina Mondini will share:

• How to define and measure “answer quality” in generative AI
• The framework to evaluate and improve Agentforce responses at scale
• How humans-in-the-loop (HITL) and AI work together to drive continuous learning and accuracy

You’ll leave with a clear framework to evaluate your own AI agents — and ensure every customer interaction is accurate, consistent, and built on trust. #Datablazer #Agentforce