1)How does an Agent respond when it can't understand the request or find any requested information?
A. With a general message asking the user to rephrase the request
B. With a preconfigured message, based on the action type
C. With a generated error message
2)Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number, Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.
Which solution should an Agentforce Specialist implement to meet this requirement?
A. Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.
B. Create a template-triggered prompt ow and invoke the prompt template using the standard "Prompt Template" flow action.
C. Create a screen flow to collect sales order number and invoke the prompt template using the standard "Prompt
Template" flow action,
#Trailhead Challenges
- B – The Agent responds with a preconfigured message based on the action type when it can’t understand a request.
2. C – Implement a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.
