TRAILHEAD: Set Up Case Escalation and Entitlements | Create Case Queues and Assignment Rules

Question

I've working on this Trailhead and step 'Create a Case Assignment Rule'. Once I click 'Save and New' button for

Product Support Tier 1, I receive this ERROR message.

TRAILHEAD: Set Up Case Escalation and Entitlements | Create Case Queues and Assignment Rules

I would welcome any assistance for this error message! Thanks.

Sushmitha B · Accepted Answer

Hi  @Raeann Cain https://trailblazers.salesforce.com/profileView?u=0054V00000HAKmfQAH  I’m a member of the Trailhead Help team. If your issue has been resolved, please mark the most helpful response above as the best answer, or share the solution that worked for you and mark it accordingly. If the issue remains unresolved, kindly log a case  here  for further assistance. Thank you!

Raeann Cain · Answer

When I went back into the org and saw both Product Tier Support 1 and 2 had been created, I clicked on the check the challenge button again and it finished. Weird. Now I know I need to do that if I ever receive and error like this again.

TRAILHEAD: Set Up Case Escalation and Entitlements | Create Case Queues and Assignment Rules

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