So, in my organization we have a problem with EAC. Some days ago emails didn't logged in activities in Lead object. Now it doesn't work. I tried to reconnect user g suite with salesforce, permissions but it still doesn't work.
What's problem? Need help.
To resolve email logging issues with Einstein Activity Capture (EAC) in Salesforce:
Verify EAC Settings: Ensure EAC is properly configured for the Lead object.
Check Permissions: Confirm user permissions for accessing EAC and the Lead object.
Re-authenticate G Suite: Disconnect and reconnect the G Suite account in Salesforce.
Sync Settings: Confirm sync is enabled for G Suite in the EAC settings.
Contact Support: If the issue persists, consult Salesforce support to investigate further.
These steps should help restore email logging functionality in Salesforce.
