Followed all instructions in Einstein Conversation Insights Voice Connector Guide & Einstein Conversation Insights RingCentral Guide. At the end of this long list of steps to set this up, when trying to Enable RingCentral Integration in the SF Voice Connector app, I get the error "The subscription failed". I opened a ticket with Salesforce support and they said it was an issue with the named credential set up for RingCentral and they could not help me. They suggested contacting RC Support, but they said to contact Salesforce support. SF support also said to post here, so trying that now. I can't find a log anywhere that would provide more details as to what this subscription failed message actually means. SF support said RC is returning that error, RC support says SF is returning that error. The RC app I created is in the sandbox is not showing any activity. The setup docs I refer to are linked below.
https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/eci_connector_guide.pdf
https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/eci_ringcentral_guide.pdf
Hoping for some help here, please.
In Setup, go to Sites, click Voice Connector Site to see details, click Public Access Settings, click Assigned Users, click Site Guest User, VoiceConnector, then add the permission sets
Conversation Insights Integration User
Voice Connector Permission
this was themissing peice for our setup, but may not resolve your issue if there are other outstanding data cloud / permision / creditial / auth / user issues.
this use is in addition to the the voice intergration user found under User settings.
