Trying to do the challenge:
"Create a report to show cases
Roberto Alvarez, COO of Ursa Major Solar, asked for a report of the company's customer service cases. He wants the report to be formatted so that he can see at a glance which cases are new and which are closed. Create a case summary report for Roberto.
Report type: Cases
Default filter:
Date: Date opened
Range: Full time
Fields:
Case owner
Subject
Account name
Group: Status
Report name: Case status"
The thing is, I don't have access to any data when I first create the "cases" report, nothing appears.
Then, of course, when I add the filters it doesn't return anything either...
Is there something I'm missing? HELP. :)
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