Skip to main content

As you start using Messaging more in your own support center do you foresee changing the UI for Messaging to make it more integrated like Live Agent? Today the difference between these two products is stark and easy to see which was SF native and which was bolted on. We have struggled with user adoption and efficiency of the Messaging because of UI - would love to add on WhatsApp as we know our customers would use this platform, but are hesitant because of the product and unclear intersection of "messaging users" and our actual "person accounts" in harmonizing the customer data. 

4 commentaires
  1. 25 juin 2020, 18:58
    Thanks @Mark Abramowitz - we definitely aren't using that version - even though we think we are using Digital Engagement. I will reach out to our Service AE to find out what we're doing wrong.
0/9000