Hello!
In the challenge Automate your business process (https://trailhead.salesforce.com/es-MX/content/learn/projects/customize-an-org-to-support-a-new-business-unit/automate-your -business-process?trailmix_creator_id=strailhead&trailmix_slug=prepare-for-your-salesforce-administrator-credential) I get the error "Could not find the product support case for 'Sean Forbes' and 'Edge Communications' with the specified settings.", even though I have everything registered as indicated in the challenge. I am attaching a screenshot of what I recorded in the case creation:
The 'Electronic' option appeared in Type for me.
I appreciate the help.
This helped me work through the same problem. It looks like I had "Electrical" under Field Type and it need to be "Electronic" for the Case Reason: Performance Case.
One step at a time is the way to complete a trail!
