Hi Team,
I had my Associate Exam on 6th May but even though at start my video was connected, in between the exam got paused and kryterion support asked me to restart the machine and relaunch the exam. But I was unable to launch the exam and when I reached out to kryterion support but they were unable to resolve the issue and asked to raise a case.
I have raised a case same day Case #00943671 unable to launch Salesforce Certified Associate exam but haven't received any update yet.
Please help.
Thanks
Anusreenika
Hi @Anusree Nagula,
Thank you for reaching out to the community.
May I recommend you to be please wait for sometime for the Salesforce support team to connect. Please check you emails daily as they might respond you anytime whenthey are avaialble.
Please update the information honeslty, clearly and completely.
They will share the next best steps to resolve the issue.
I hope this will helps you to resolve your issue.
Have a great day ahead!
Thanks & Regards
Nagarjuna
