Hi All,

Einstein Search Answers, our newest Pilot feature, can help you answer questions like the one below by typing a natural language query in the search bar. 

Einstein Search Answers uses our machine learning models to extract the deeper meaning behind the query and searches for the most relevant passage across all Knowledge Articles in your org. The answer is then shown at the top of your search results, so no need to click into the article and scroll down until you find the passage that matches your question.  

If you are interested in trying the feature out, please email us (tryeinsteinsearch@salesforce.com) and we will reach out to you directly with more details.