Hi everyone,
I need to exclude users from an audience within a journey when they convert.
I created another audience directly in Advertising Studio, linked with an automation on a daily run, that catch the converted users and put them in the data extention that is the source of this "exclusion" audience, but I am not sure about the next steps, as I cannot find any detailed doc.
Can you help me?
Thank you very much!
8 réponses
To exclude converted users from your Advertising Studio audience:
✅ What to Do:
- Use your Converted Users DE as an Exclusion Audience:
- Go to Advertising Studio → Audiences
- Edit your audience and add the converted users DE under Exclusions
- Save and sync daily
- (Optional) In Journey Builder:
- Use a Decision Split to skip users found in the Converted DE
- Or set Exit Criteria to remove users once they convert
- Use your Converted Users DE as an Exclusion Audience:
