We have a user sending emails to a contact in Salesforce using Einstein Activity Capture. The emails are logging in the contact record activity, but not in the related account activity. We confirmed that the contact is associated with the account. Why is this?
Thank you!
2 réponses
hi @Michael Brown - this account only has 2 contacts associated. The contact that isn't logging in the account was not associated with an opportunity, while the contact that was logging in the account was associated with an opportunity.
We took the contact that wasn't logging, and related it to an opportunity within the account to see if that made any difference, but right now there's been no new emails sent to see if that fixed the issue.
I'll update here if it works.
