Is there a way to define a specific engagement frequency rather than letting Einstein determine what it should be. And, is it possible to use journey frequency split taking into account both email and SMS messages? For example, if I want a subscriber to get no more than 2 messages and a subscriber is sent 1 email and 1 SMS in a week, then don't send a 3rd message. #AskMCExpert
Hi Laura, noticed you in my feed this morning! We build suppressions for some of our clients with SQL to solve this issue.
In your example we could filter contacts down WHERE count of sendlog events LIKE ‘%EmailName%’ is >= 1 AND sms event >= 1. This is easiest at journey entry but may also be able to be set up as Exit Criteria in a journey if you want a subscriber pulled out after a certain level of engagement.
