Most of our company still uses Classic but a few of us are using Lightning. I just noticed today when one of our staff called the number listed in the top section (Wrong Phone). The wrong phone number is coming from an associated contact of the account but different contact record type. The Office Phone (which is correct) is all that I see on the account in Classic. Can anyone tell me where or how the information at the top of the screenshot circled in red is coming from. The rest of the information is correct (website, Account Owner, Billing address), just not the phone number.
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