error it is showing is:-
You are missing information needed by the page you have attempted to access. If you believe this is an error, please refresh your screen. If the error persists, please <a href="javascript:openPopupFocusEscapePounds('/HelpAndTrainingDoor?body=%2Fhelp%2Fswitchuserwait.jsp%3FcssJump%3D%2Fsserv%2Fcaseedit.jsp&loc=support', 'Help', 1024, 768, 'width=1024,height=768,resizable=yes,toolbar=yes,status=yes,scrollbars=yes,menubar=yes,directories=no,location=yes,dependant=no', false, false);" title="report (New Window)">report</a> it to our Customer Support team and provide the URL of the page you were requesting as well as any other related information.
Unit:-Prepare your organization
#Sales Cloud #Service Cloud #Trailhead #New Releases #AppExchange
Hi Nisha, this can happen if there is an issue with the Classic Email Template folder page or if the required permissions aren't available.
Please check that you have the “Manage Public Classic Email Templates” permission (or the appropriate email template management permissions) and that you have access to the Classic Email Templates folder functionality.
Also try refreshing the page or accessing Setup → Classic Email Templates → Create New Folder again from a fresh Salesforce session.
If the same error persists after verifying the permissions, I recommend creating a Salesforce Support case and providing the URL and exact error message, since the error itself suggests Salesforce Support investigate the page request
