Hi All,

We are running into below socket exception when triggering a service as part of a job in our ODS Business Manager. Please help to resolve this or share any ideas on why this could happen. We were able to have this service work fine before but issue seems to have started recently in the last week. Any tips or guidance is highly appreciated! Thank you.

ERROR CustomJobThread|99042281|BFProcessPO|processPO custom []  Job [BFProcessPO] - Error while calling service https://xxxx-xxx.sandbox.us01.dx.commercecloud.salesforce.com/on/demandware.store/Sites-RefArch-Site/en_US/MissingOrderCreation-Process: IOError: java.net.SocketException: Connection reset

ERROR CustomJobThread|99042281|BFProcessPO|processPO custom.service.test.https.createmissingorder.LOG []  Service test.https.createmissingorder failed java.net.SocketException: Connection reset

    at java.net.SocketInputStream.read(SocketInputStream.java:210)

    at java.net.SocketInputStream.read(SocketInputStream.java:141)

    at sun.security.ssl.InputRecord.readFully(InputRecord.java:465)

    at sun.security.ssl.InputRecord.read(InputRecord.java:503)

    at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:975)

    at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:933)

    at sun.security.ssl.AppInputStream.read(AppInputStream.java:105)

    at org.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:137)

    at org.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:153)

    at org.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:280)

    at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:138)

    at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:56)

    at org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:259)

    at org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:163)

    at org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:157)

    at org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:273)

    at org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:125)

    at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:272)

    at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)

    at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)

    at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)

    at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)

    at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)

    at com.demandware.api.net.HTTPClientImpl.httpClientSendFunction(HTTPClientImpl.java:932)

    at com.demandware.api.net.HTTPClientImpl.lambda$internalCallInCircuitBreakingMode$0(HTTPClientImpl.java:894)