User Logout with when logged into Community and Salesforce Org in Same Borwser.

Question

We have been getting complaints from users who have both our Salesforce org and a commutiy open in different tabs of the same browser. They end up getting lgged out of one or the other, often losing work. I am assuming this is a native security feature, ending one session as a new session begins. I am just curious if there is any way to mitigate this. I looked into the session lock setting for both domain and IP address, however, I am concerned they will interfere with our integrationsa nd API calls.

Jayson Morales · Answer

Hi Marilyn,

Switching between your Salesforce org and your communities shouldn't disrupt your workflow. Check the article below:

Article: Switching Between Your Salesforce Org and Your Communities

URL: https://help.salesforce.com/articleView?id=networks_navigate.htm&type=5

Hope that helps.

Regards,

Jayson

User Logout with when logged into Community and Salesforce Org in Same Borwser.

Security

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