I'm using the "Contact Manager" version. We have 3 users. All 3 of us can see the all the contacts on salesforce.com, but only the contacts owned by a user sync with his Outlook. Is there a way that all contacts can sync with all users' Outlook? Thank

Question

I'm using the "Contact Manager" version.  We have 3 users.  All 3 of us can see the all the contacts on salesforce.com, but only the contacts owned by a user sync with his Outlook.  Is there a way that all contacts can sync with all users' Outlook?  Thank

Sindoora G · Answer

Hi Agustin,

The sync is allowed only for the records you own. see this https://help.salesforce.com/apex/HTViewHelpDoc?id=outlookcrm_config_contact_filters.htm&language=en.

One process which you can try is..add the other users as team members on the record then try to sync using outlook.This may work ..Not tested just an idea.

I'm using the "Contact Manager" version. We have 3 users. All 3 of us can see the all the contacts on salesforce.com, but only the contacts owned by a user sync with his Outlook. Is there a way that all contacts can sync with all users' Outlook? Thank

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