Hi. Just installed Salesforce for Outlook 2.9.3 for use with Outlook 2016. Upon sync, we have several problems:
- Though field mapping shows OL Company mapped to SF Account, no account is created.
- There is only one aspect of the sync that is working, which is an initial import of the contacts to Salesforce. Subsequent syncs result in an error (screenshot below) and anything added in Saleforce is not imported into OL. The sync IS set to go both directions.
- I thought maybe I could export the contacts from SF to excel to fix this but it will not export the account name field. When creating a report, I can drag the account name field but it will not stay as a report column.
Any help is most appreciated. Thank you in advance.
(Windows 10, SF group edition, Office 365/2016)
3 réponses
Hello Scott,
Just checking to see if the issue has been resolved. The following article may also help (please take a look at Sync Error 7): https://help.salesforce.com/apex/HTViewSolution?urlname=Salesforce-for-Outlook-most-common-sync-error-messages&language=en_US
Thank you!
