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Kimberly Ogles (UWM) a posé une question dans #Ask An Expert
I need to be able to split one knowledge article (parent/master article that is the source of truth) into other knowledge articles but also be notified or be able to recognize when the parent/master article is updated so we do not have inconsistencies. 

 

Example - I have a 27-page document is a job aid for internal users. However, some of the content (pages 2-5) is valuable for external users. I can easily take the pages needed and create a  new document (short version) that is visible to our external users.However, when the master/parent 27-page document is updated, I need to make sure the short version is still accurate. I don't expect the system to automatically update the child article, just send me a notification or something that helps me identify a change was made.

 

I just need a way to tie/link the two articles and notify the publisher that ____ parent article has been updated and ____ child article needs to be reviewed OR archive the child article. 

 

Is there a way I can do this or something similar without creating a human/manual process?

 

Thank you all in advance for any ideas or suggestions, I appreciate it! 

 

 
3 réponses
  1. 21 avr., 16:42

    Hey @Kimberly Ogles and @Jayson Morales I know this is an ancient thread, but I was searching for the same question, and now we have the Knowledge Maps feature which enables us to define relationships between articles and provides a nifty lightning page component to add/edit those relationships. Hope this helps!

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