Hello Trailblazers,
Please upvote my latest Service Cloud Idea;
Add Email as a Channel Menu Option
https://trailblazer.salesforce.com/ideaView?id=0874V000000ciUuQAI
Thanks, Tom
2 commentaires
Forum Ambassador Tom Bassett (Vera Solutions)
Thanks for this suggestion, this is a neat workaround for now until Email is added as it's own option :)