Ajouter aux favorisDon Schueler (Benefitfocus) a publié du contenu dans Live Agent (Initialement publié par Don Schueler)23 août 2020, 13:56Don SchuelerWe use a VF page for our chat surveys with the "Give Feeback" button..all well. In future we plan to give a different survey form if the customer did not exit the bot....all good. But, right now as we only have the beginning skills in the bot, we do NOT want the Give Feedback button to show at all if the customer has not interacted with a Live Chat rep....i.e. they stayed in the bot. Any way to do this?3 commentairesChargement de commentaires supplémentaires...Peter Chung8 juin 2022, 20:54@Jan Niyazi you go to your chat button configuration and make sure that the post chat URL field is blank.Ajouter un commentaireRédiger un commentaire...GrasItaliqueSoulignerBarréListe à pucesListe numérotéeAjouter un lienBloc de codeInsérer une imageJoindre des fichiersURL du lienAnnulerEnregistrer0/9000Répondre
Don SchuelerWe use a VF page for our chat surveys with the "Give Feeback" button..all well. In future we plan to give a different survey form if the customer did not exit the bot....all good. But, right now as we only have the beginning skills in the bot, we do NOT want the Give Feedback button to show at all if the customer has not interacted with a Live Chat rep....i.e. they stayed in the bot. Any way to do this?
Peter Chung8 juin 2022, 20:54@Jan Niyazi you go to your chat button configuration and make sure that the post chat URL field is blank.
