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Hello, I'm continuing to dig into the service console and have a question about the highlights panel. I wanted to edit the fields that are displayed in the panel.  In order for me to modify the fields, I noticed that I have to also update the compact layout.

 

When I took these steps the highlights panel was updated with the fields that I wanted to display.  

 

Am I correct in the steps that I took to update the highlights panel? or did I take the long route?  It seems a bit strange to update the compact layout just to get the highlight panel to change. I thought the compact layout was just for mobile.

 

Any light you can shine on this would be great! 

Here's the resource I found helpful.

https://www.marksgroup.net/blog/customizing-the-lightning-highlights-panel/

1 commentaire
  1. 4 mai 2020, 17:52
    You are correct - the Compact Layout is the same Layout used by the Highlights Panel. This is a bit of an annoyance for my users since what we want to see on a desktop is different than mobile, but I believe breaking layouts apart, so that you can have different layouts across devices for the same user is on the roadmap.
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