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I'm not sure if there's a solution out there for this but it's worth a shot! I've got matching/duplicate rules set up for Accounts and Contacts. However, we have a duplicate problem largely because reps will sometimes abbreviate an account name to ABC instead of typing it all out. My matching rule isn't set to catch when that happens:

Account: PhoneEXACTMatchBlank = FALSE) OR (Account: NameFUZZY: COMPANY NAMEMatchBlank = FALSE) OR (Account: WebsiteEXACTMatchBlank = FALSE

Is there a way to help the rule catch these potential duplicates by their abbreviated account names? I ask because I noticed that Global Search will pull up accounts like this for me. If I type in the abbreviation it will also show me an account with the name spelled out.

I'm also struggling because if I'm creating a new account that only contains one word that matches a different account the rule won't catch it. Which is probably for the best - I don't want it to pull up a million possible duplicates because my new account has "the" in its name. But, if I have three duplicate accounts such as "Soup Cans," "Cans of Soup," and "Celery In Soup" I'd really like my alert to pop up if someone tries to create an account that is simply titled "Soup."

Sorry for the book! Any ideas?

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