+ 500 points
Module
Knowledge-Centered Service with Service Cloud
Handle customer requests using the Knowledge-Centered Service methodology.
Add to Favorites
Ajouter au Trailmix
tags
1 h
Get Started with Knowledge-Centered Service
~15 min
Incomplet
Manage Article States
~10 min
Incomplet
Set Up Lightning Knowledge for KCS Users
~10 min
Incomplet
Optimize Article Search and Quality Audits
~15 min
Incomplet
Use Evolve Loop to Improve Your Process
~10 min
Incomplet
1 h
Disponible dans ces parcours
Amélioration de Service Cloud avec Lightning Knowledge
