Skip to main content Stream TDX Bengaluru on Salesforce+. Start learning the critical skills you need to build and deploy trusted autonomous agents with Agentforce. Register for free.
+200 puntos
Módulo

Service Cloud Voice

Add advanced phone support to your service console to deliver top-notch customer service.

~10 minutos
+200 puntos
Módulo

Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

~20 minutos
+200 puntos
Módulo

Slack for Service

Resolve cases faster and delight customers with Slack.

~20 minutos
+1.600 puntos
Módulo

Productividad de los agentes de Service Cloud

Ayude a sus agentes a trabajar de manera más rápida y eficaz en Service Console.

~1 hora 30 minutos
+500 puntos
Módulo

Salesforce Customer Service Strategies

Learn how Salesforce uses Service Cloud to deliver great customer service.

~25 minutos
+500 puntos
Módulo

Contact Center Leadership for Executives

Learn to lead a contact center in the digital era.

~30 minutos
Vínculo

How Salesforce Delivers Customer Service

Watch "Salesforce on Salesforce" featuring Jim Roth, EVP Customer Support, sharing how we use our technology to deliver customer support.

~7 minutos