I have updated my SDR agent to the new agent script and they are active--- the rules are so straightforward- but when the lead gets created- It is not triggering the agent to send emails. When I manually "assign" the agent on the lead they enter the Cadence. Has anyone had this before?
Internal work flow is a third party form is filled out and enters into the system- We have a flow that looks at that form- and then looks for a lead OR creates a lead if one is not found based on the email. We dont need it to run if a lead is found- but if a lead is created then we need the SDR agent to pick it up and send emails. Any thoughts on why the SDR is not picking up the lead when created? I changed the rules to created or updated and it is still not firing.
Try it without any conditions and see if it fires OR recreate the rule and delete this one. May be that helps.
