I'm implementing a Flow approval process. and when doing reassign action the user is getting this email:
the email is built-in. I haven't created it. I can't find where this null is coming from. and there's no customization for this template. I mean I can't even find this template from setup.
And the reassign action itself doesn't contain much of a customization:
as you can see I filled all options, even comment just to test, but still user's getting null.
Does anybody know what this null can be?
#Flow
This appears to be a known behavior in Salesforce's standard approval email notifications. The official Salesforce documentation mentions:
“Emails sent after a reassignment may include the extra word ‘null’ in the body. You can ignore this text.”
Reference: Salesforce Help – Approval Email Notification Behavior
You can also refer to this LinkedIn post for additional context.
Hopefully, Salesforce will address this behavior in a future release to prevent the unwanted null text from appearing in approval emails and provide a cleaner user experience.
Hope this helps!
