I know the Attachments to File app, or Magic Mover, is not a direct salesforce thing but I'm having some issues. My research told me the app was supposed to delete the attachemnts once they were converted. That isn't happening. I found the PDF that says once the files are converted I will be given the OPTION to delete the attachments, but it isn't showing up.
I need to convert the attachments to files so I can use the Archive to store these files outside of my org but the converter is only going to make my storage issue worse. Has anyone else used this tool successfully?
#Salesforce Admin #Files Storage
You have it right, Magic Mover COPIES attachments into Files, it does not move-and-delete, so storage temporarily doubles (both the Attachment and the new File exist). That is by design: it leaves the originals so you can verify the conversion before anything is removed. The 'option to delete' not appearing is a common snag, depending on the version that delete step either sits behind a setting or just is not surfaced in the UI you are on.
To actually reclaim the storage, do it as a deliberate second step AFTER you have confirmed the Files exist:
1. Verify the conversion. Confirm the new Files (ContentDocument / ContentVersion) exist and are linked to the same records, a quick report on Files or a spot-check of a few records' related lists, before deleting anything.
2. Delete the original Attachments yourself. Since the tool is not giving you the delete option, the reliable route is Data Loader: export the Attachment object (filter to the ones already converted), then run a Delete on those Attachment Ids. Test on a small batch first.
3. Empty the Recycle Bin. This is the part that actually frees storage, deleted Attachments sit in the Recycle Bin for about 15 days and still count against your limit until it is purged. Purge it (or they auto-purge after ~15 days) and only then does the storage number drop.
So: the doubling is expected, the delete is a separate step you drive yourself, and storage only drops once the Recycle Bin is emptied. Run one small test batch end to end (convert, verify, delete, purge) so you are confident before doing it across everything.
If this helps, please mark it as the Best Answer so it helps the next person. Thanks :)
