Open CTI Retirement: A Better Migration Path
With Salesforce Open CTI officially reaching end of life on February 28, 2028, many organizations are stuck in an awkward spot:
- You know you need to move
- But you’re still under contract with a third-party CTI vendor
- And migrating too early (or too fast) introduces risk
We’re offering a different path.
AMC Technology will buy out your remaining Open CTI contract with your current provider and replace it with our DaVinci Toolkit, giving you a controlled, low-risk transition to Salesforce Voice.
What this means for you:
- No double-paying for overlapping solutions
- No forced migration timeline
- No disruption to your current operations
Instead, you can:
- Continue supporting your existing CTI environment
- Gradually introduce Salesforce Voice use cases
- Migrate on your schedule—well ahead of the 2028 deadline
Why this matters:
Most migration strategies assume a “rip and replace” approach, that’s too disruptive to busy contact centers.
DaVinci was built to orchestrate use cases across platforms
, so you can run hybrid environments while you transition, without locking yourself into a single vendor decision too early.
If you're currently evaluating your Open CTI exit strategy, I’m happy to share how we’re working with other customers who are actively migrating.
Here's a link to the specifics of the buyout offer.
The hybrid approach makes a lot of sense for organizations that can’t afford a “rip and replace” migration. The bigger challenge with Open CTI retirement is usually not the technology itself, but timing the move around existing vendor contracts, integrations, agent workflows, and operational risk. The post makes a good point about avoiding unnecessary double-paying while still having a clear path toward Salesforce Voice.
I’d also build the migration plan around total cost rather than just the replacement license. Existing CTI contracts, implementation effort, call usage, storage, training, testing, and any temporary hybrid architecture can all affect the real number.
That’s why I think this
Open CTI Migration Cost Guide is relevant to the discussion. It looks at the cost side of the migration rather than assuming the cheapest-looking replacement will necessarily have the lowest long-term TCO.
