Hey everyone, We’re using the native HubSpot-Salesforce integration with two-way sync enabled. Company and deal records are supposed to sync between the two platforms but we’ve hit a few snags:
- Some companies exists in Salesforce but they aren’t syncing to HubSpot at all despite the two-way sync rule.
- Additionally, there are companies coming in HubSpot that have blank first names, despite Salesforce having their complete names accurately recorded.
- If I am going into each company in HubSpot and manually resyncing the company, the names eventually appear after a few minutes. But updating them manually is quite time consuming and not a feasible option.
- Certain deals that are present in HubSpot are not showing up or syncing in Salesforce, and we’re not seeing any clear errors for those in sync errors.
- Furthermore, some deals exist in both platforms, but updates made to deal properties in Salesforce are not reflecting in HubSpot, despite two-way sync being enabled in the integration mapping for those properties.
- I have also checked the sync errors, but there are no related errors being displayed.
Would love any insights or steps to troubleshoot this more effectively.
1 respuesta
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Kindly check few points.
1. The user which is used to sync between SF and hubspot has access to required fields.
2. The type of sync and which data is referred as source of truth. You can setup salesforce data as main source of hubspot data. Kindly verify that part.
3. Any new validations or changes performed in org?
Thanks