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We've exported Knowledge articles from the Heroku App, and within the export file, the data includes subfolders containing images in HTML format. These images require access to the org (from which we took extract) to be viewed. Consequently, when attempting to import the articles into Salesforce, we encounter a file path error. Specifically, the error message indicates an invalid file path for the images within a Rich Text Area field. It prompts us to ensure that the field contains a valid graphic.

 

When we try to open images, it will open in salesforce.

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