📣 Learn about setting up an enhanced WhatsApp channel to enable your support team to help customers over WhatsApp! In enhanced channels, agents can transfer messaging sessions, collaborate with supervisors, and send interactive content. 

🚨 Important notice: Please note that Standard WhatsApp channels are scheduled for retirement in mid-2025 due to changes in the WhatsApp API, and as of July 1, 2024, you won’t be able to create new standard WhatsApp channels. To avoid service interruptions, upgrade your standard WhatsApp channels to enhanced channels before July 30, 2025.

What should I do then?

We've got you covered! Check out our resources to learn more about upgrading to an enhanced WhatsApp channel and prepare for this update: 

• Considerations for Upgrading or Migration to Enhanced WhatsApp
• Upgrade to Enhanced WhatsApp from a Standard WhatsApp Channel or External Provider
• Enhanced WhatsApp Messaging Channel Activation Checklist
• Move a WhatsApp Number to Salesforce Messaging

#Whatsapp #Service Cloud