Howdy! our team is wanting to embed video in articles, but not excited about hosting these in another vendor. I point them to this article, which lists video sites and one of them is "Salesforce.com" https://help.salesforce.com/s/articleView?id=sf.fields_using_html_editor_videos.htm&type=5
So now they are asking me - how do we just host these in Salesforce? What does the "salesforce.com" option mean, and how would I have them upload and then link the videos?
Hi @Carisa Kanehailua - Enterprise Knowledge (EK) may be of interest to you for this. If you're familiar with Unified Knowledge, EK is the new version built on Data Cloud (oops, Data 360) :) and would enable you to ingest videos and PDFs into your SF instance, then use that content for Agentforce grounding. Overview video
in case you're interested - note that it does require that you're on Data 360.
I'm a bit out of my element with other options, sorry, but you can always
link to Sharepoint or Youtube repositories in your existing articles.
