Hi All,
We are currently deploying a new instance of Salesforce and experiencing friction with our sales teams adoption. This instance is a new tool set that provides them the ability to do things they weren't able to do before (track opportunities, log calls, activities....etc). Furthermore, we have set up dashboards and reports to surface progress against KPI's and goals.
real quick, heres a few factors that i believe could be (most likely are) impacting adoption: - currently, there is no mandate from leadership that X activities must occur in SF per week - they are no reporting mandates from leadership that would drive behavior, such as opportunity reporting
Has anyone used an NPS type survey to uncover user pain points? if so, is there a good template...etc online?
while i realize issues with user adoption aren't out of the ordinary, i'd appreciate any suggestions/resources that can help.
Thanks!
