I'm having issues fixing a mistake I made in completing the billing superbadge on the last step. I accidentally billed an incorrect order amount and posted the invoice and I am not able to correct it since the invoice is already posted.

Question

Hi, I'm having issues fixing a mistake I made in completing the billing superbadge on the last step. I accidentally billed an incorrect invoice and I am not able to correct it since the invoice is already posted. I was working with billing based on usage and I missed a field originally that I needed to input the amount in. Is there a way I can withdraw the posted invoice so I can fix the order?

Aishwarya Richharia · Accepted Answer

Hi Nolan,   As mentioned by Andrew, if you get stuck, you will likely have to delete your orders. This includes disabling triggers in the managed package, deactivating your process created in earlier steps. Now, take the quote back to Draft, remove the Ordered, Contracted tick on the respective checkboxes. Remove the quote number from the order. Delete Quote Lines from the quote and you should have a fresh Q-00015 available.

I'm having issues fixing a mistake I made in completing the billing superbadge on the last step. I accidentally billed an incorrect order amount and posted the invoice and I am not able to correct it since the invoice is already posted.

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